Is Chime down? Thousands report issues amid AWS outage

Some Chime users reported issues using the banking platform hours after a widespread Amazon Web Services outage impacted numerous websites on Oct. 20.

According to outage tracker Downdetector, more than 2,300 Chime users said they were experiencing problems as of 7:53 a.m. EST. The issues were believed to be related to the AWS outage, per Downdetector.

At around 3 a.m. EST, Chime's status page said "a third-party service provider is experiencing an issue that is impacting our services."

By 7 a.m., the website said the incident had been resolved and Chime would continue to monitor for any further issues. However, per Downdetector, users continued to report outages on the platform even after Chime said the issue was resolved. Chime's status page, meanwhile, continued to show issues with banking features like viewing balances and mobile check deposit.

“Earlier today, Chime services were impacted by a widespread AWS outage. Our team worked quickly with AWS to resolve the issue, and Chime is now back online. We appreciate our members’ patience," Chime said in a statement to USA TODAY at 10 a.m. EST.

Is AWS down?

Amazon Web Services, a cloud computing service run by Amazon, said it experienced a significant outage early on Oct. 20.

As of 6:35 a.m. EST, AWS said in a statement that the issue has been mostly resolved and it would "continue to work toward full resolution."

The outage began around 3 a.m. EST on Oct. 20 and was rooted in its US-EAST-1 Region, which is based in Northern Virginia, according to AWS.

The cloud computing service said it believes the outage was caused by an underlying issue with DNS, or domain name systems, which helps translate website names into IP addresses.

Chime was among the websites that experienced significant spikes in outage reports during the AWS outage, according to Downdetector.

Melina Khan is a national trending reporter for USA TODAY. She can be reached at [email protected]. 

This story has been updated with additional information.