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AWS outage disrupts websites and apps like Snapchat, Venmo, more

Updated Oct. 20, 2025, 3:54 p.m. ET

Amazon Web Services, a cloud computing service run by Amazon, experienced a significant outage that disrupted numerous websites early on Monday, Oct. 20.

As of 3:15 p.m. ET, AWS said in a statement that it was continuing to "observe recovery across all AWS services." However, users of AWS Lambda, a serverless code service, may continue to experience some function errors when making network requests. AWS said it would issue further updates Monday afternoon.

According to Downdetector, an outage-tracking website, several large platforms were continuing to experience issues or outages, including Amazon, Snapchat, Ring, Fortnite and more. As of 3:18 p.m. ET, more than 6,800 AWS users had reported outages via Downdetector.

The outage began around 3 a.m. EST on Oct. 20 and was rooted in its US-EAST-1 Region, which is based in Northern Virginia, according to AWS.

AWS said earlier it identified the root of the connectivity issues as an "underlying internal subsystem responsible for monitoring the health of our network load balancers."

Which websites are impacted by AWS outage?

Website outages may vary based on a user's location around the country. According to Downdetector, the following websites experienced significant spikes in outage reports through Monday afternoon:

  • Amazon
  • Apple Music
  • AT&T
  • Blink Security
  • Chime
  • Fanduel
  • Fortnite
  • Life360
  • Lyft
  • McDonald's
  • Roblox
  • Roku
  • Snapchat
  • Starbucks
  • Venmo
  • Verizon
  • YouTube
  • Zoom

Is AWS still down?

AWS continues to observe recovery across its networks, according to a statement shared at 3:15 p.m. ET.

AWS previously said, around 7 a.m. ET, that all issued had been resolved. But more reports of outages continued to roll in through the morning and early afternoon.

The first issues were reported shortly after 3 a.m. ET, and AWS said it began to see "significant signs of recovery" by 5:30 a.m. ET.

This story has been updated to add new information.

Melina Khan is a national trending reporter for USA TODAY. She can be reached at [email protected]

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