T-Mobile outage resolved after affecting thousands of users

T-Mobile has restored service for thousands of users who experienced significant outages on July 27.

"We have fully restored service for all customers and sincerely apologize for the difficulties to those who experienced network impacts today," the company said in a social media statement after 11 p.m. ET.

It continued: "At @TMobile, we know that customers rely on us to stay connected to what matters most, and we appreciate their understanding as we prioritized resolution."

More than 61,000 users reported issues on Downdetector, an outage tracking website, on July 27.

As of 6 a.m. Tuesday, July 28, reports of issues with T-Mobile on Downdetector were below 300.

When was T-Mobile down?

Service appeared to go down around 4 p.m. ET on Monday, July 27. Some customers reported on social media experiencing issues for several hours at that point.

“T mobile is DEFINITELY about to hear my mouth. My phone been on SOS for 3 hours," one person said on X.

According to Downdectector, reports of issues dropped to about 1,000 at around 11 p.m. ET.

T-Mobile's response during outage

In a statement to USA TODAY on July 27, T-Mobile said its "teams are actively working the reports of technical challenges impacting some customers."

The company added: "Any service impacts are in the process of being resolved and are our highest priority. We know how critical it is to stay connected, and every available resource is focused on resolving this as quickly as possible."

Commenters on Downdetector reported that their phones were in SOS mode and that they were unable to receive service. Nearly half of the people who submitted to Downdetector reported issues with their mobile phone.

This story has been updated.