Shop-at-home flooring: how Express Flooring works and what it costs

• Express Flooring is a shop-at-home flooring company that brings samples directly to customers.
• The company offers a lifetime installation warranty and free furniture moving with its services.
• Express Flooring does not publish its prices online, requiring an in-home consultation for a quote.

Many people put off flooring projects for one simple reason: they don’t want to deal with sample books, showroom trips and the back-and-forth of getting someone out to measure.

Express Flooring built its business on convenience, sending consultants to customers’ homes with samples rather than asking them to visit a store. Below, we’ll walk through its pricing, installation process, reviews and more so you can decide if it’s the right fit for your next home improvement project.

About Express Flooring

Headquartered in Phoenix, Arizona, Express Flooring works on a shop-at-home model. A design consultant comes to you with flooring samples, and you get to judge colors and textures under your own lighting and against your furniture.

The company keeps a large in-stock inventory, which speeds things along. Depending on the job, installation can start the very next day. Express Flooring covers carpet, hardwood, laminate, tile and luxury vinyl plank. And every installation comes with free furniture moving and a lifetime labor warranty.

Express Flooring pros and cons

How does Express Flooring installation work?

Express Flooring’s installation process starts with scheduling a free consultation, either online or by phone.

From there, it moves through five stages:

1. Consultation and selection. A design consultant brings samples to your home so you can see how carpet, tile, hardwood, laminate or vinyl looks in your own lighting and next to your furniture.
2. Measuring and pricing. Once you pick a material, the consultant measures your space and puts together an all-in estimate covering materials, labor and installation.
3. Prep and furniture moving. You’ll need to clear out small items and breakables and disconnect electronics beforehand. The crew handles the heavy furniture for free once they arrive.
4. Installation and cleanup. Licensed installers remove old flooring, prep the subfloor and lay down your new floors. Depending on the project, this can take as little as one day.
5. Warranty coverage. Once installation wraps, Express Flooring backs the job with its lifetime installation warranty.

Express Flooring installation pricing

Express Flooring doesn’t publish flooring costs on its website, so the only way to get a firm quote is through a free in-home consultation.

Since every home yields a different quote based on its layout and condition, we turned to industry-wide data to give you a general sense of what to expect. According to Modernize, flooring installation typically runs $4 to $15 per square foot, or about $2,000 to $7,500 for a standard room.

Your actual cost with Express Flooring will depend on these factors:

• The type of flooring you pick
• The size, layout and number of rooms
• Whether your subfloor needs repair or leveling
• Your location (which can impact how much you pay for labor)
• Add-ons like trims or transition strips

Express Flooring also advertises multi-room discounts and financing, including 0% interest for up to 12 months for qualified buyers.

How Express Flooring measures your floors for installation

Express Flooring handles measurements during the same free in-home consultation where you review samples. A design consultant walks through your space, measuring each room and factoring in layout, patterns and transitions to determine how much material you’ll need.

Do you buy flooring before or after Express Flooring measures?

An Express Flooring design consultant measures first, and you buy the flooring after.

A phone or online quote without an in-home visit is really just an estimate, since it can’t account for your specific layout, subfloor condition or waste factor. Express Flooring’s process avoids that gap by finalizing your purchase only after a design consultant has measured your space in person.

How much does Express Flooring measuring cost?

Express Flooring measuring costs nothing. A design consultant will measure your space during the free consultation. That visit also gets you a full project estimate on the spot, including materials and labor.

Express Flooring reviews

Before booking a consultation, see how past customers describe their experiences with Express Flooring.

Here’s what some of them are saying on the Better Business Bureau (BBB) and Yelp:

Anthony L. gave the company 5 stars on the BBB for a whole-home installation. He said the crew showed up on time, worked efficiently and knew what they were doing. Karen L.’s 4-star Yelp review told a similar story for a smaller tile job — one she said turned out beautifully. Her only complaint was a mix-up between the office and the installers, though she noted it got sorted out and didn’t change the final result.

Other reviewers had rougher experiences. Deborah M. left 2 stars on the BBB describing late arrivals, property damage and trash left behind in her yard. Christian G. gave 1 star on Yelp, saying he experienced high-pressure sales tactics and couldn’t get an itemized price in writing despite repeated requests.

Alternatives to Express Flooring

Express Flooring isn’t the only company bringing samples to your door.

If a long-term labor guarantee matters most, Express Flooring’s lifetime warranty stands out from the pack. If you’re in the Northeastern or Mid-Atlantic area and price is your main driver, National Floors Direct’s price-beat guarantee gives you a built-in negotiating tool. And if you want the widest possible product range, Empire Today is hard to match.

Here’s how the three flooring companies stack up at a glance:

How USA TODAY ranks Express Flooring

USA TODAY scores flooring companies across four weighted categories:

• Installation and workmanship
• Product quality
• Cost and financing
• Company reliability

Within those categories, we evaluate dozens of individual metrics to build an objective score for each provider.

Here are some of the factors we weigh:

• Types of flooring offered
• Whether in-house financing is available
• Workmanship warranty coverage
• In-house versus third-party installers
• Customer support quality after the sale

We also read customer reviews on sites like the Better Business Bureau and Yelp to understand where Express Flooring performs well and where it could improve.

Frequently asked questions

What are the disadvantages of Express Flooring?

Express Flooring has limited availability outside its service area, which spans 14 cities across six states. Also, some customers report a pattern of high-pressure sales tactics in online reviews.

Is Express Flooring a legitimate company?

Yes, Express Flooring is a legitimate company. It has operated since 2004 across Arizona, California, Nevada, New Mexico, Oklahoma and Texas.

How much does Express Flooring cost?

Express Flooring costs vary depending on materials, labor and site prep. Book a free in-home consultation to get an exact quote.

How long does Express Flooring last?

Express Flooring installations last anywhere from 10 years for carpet to over 100 years for hardwood.