Eligible Amazon customers can now file claims in $2.5B FTC settlement

The window for eligible Amazon customers to file a claim in the company's $2.5 billion settlement with the Federal Trade Commission is now open.

The claims process is the second wave of payouts in the settlement. In the first wave, eligible customers received automatic payments between Nov. 12 and Dec. 24.

In September, Amazon agreed to settle with the FTC in an antitrust lawsuit filed in 2023. The suit alleged Amazon coerced millions of consumers into enrolling in Prime subscriptions, then made those agreements extremely difficult to cancel.

Amazon denied wrongdoing and said it has "always followed the law."

"We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world," the statement added. "We will continue to do so, and look forward to what we’ll deliver for Prime members in the coming years."

How to file a claim in Amazon settlement

There are two phases of payments in the Amazon settlement. In the second phase, customers will have to submit a claim to receive payment.

Only eligible Amazon customers who used their Prime benefits 10 or fewer times over any 12-month period of enrollment can submit a claim in this phase.

Those who qualify to submit a claim will receive a notice by email or mail with instructions on how to submit a claim form, according to the settlement website. The deadline to submit a claim is within 180 days and will be stated on the notice.

Who is eligible for money in Amazon settlement?

According to a court order in the case, Amazon customers are only eligible for a settlement payment if they meet both of the following criteria:

• Sign-up date: Customers must have signed up for Prime between June 23, 2019, and June 23, 2025.
• Attempt to cancel: Customers are only eligible for payment if they unsuccessfully tried to cancel their Prime subscription, or if they signed up for Prime through what the documents call a "challenged enrollment flow."

The "challenged" flow means any subscription started through certain pages on Amazon's website, including the "Universal Prime Decision Page, the Shipping Option Select Page, Prime Video enrollment flow, or the Single Page Checkout," per the court order.

When will Amazon send out settlement payments?

Automatic payments, which were issued as part of the first wave of payments, were sent out between Nov. 12 and Dec. 24.

In the claims payment process, which is the second wave, the window to submit opened on Jan. 5 and will run for 180 days until July 23.

Amazon has 30 days to review each claim form once received. Payments will be issued shortly after a claims form is approved, according to the settlement website.

How much money can Amazon customers get from settlement?

Customers can get a maximum of $51 from the settlement.

The amount of money each customer gets from the settlement is based on the total amount of Amazon Prime membership fees paid during the duration of their subscription.

First wave of payments in Amazon settlement already went out

The first wave of payments was distributed automatically, meaning customers did not have to submit a claim. These automatic payments were sent out at the end of 2025.

Automatic payments were available through Venmo or PayPal. If a customer did not accept their automatic payment through PayPal or Venmo within 15 days, Amazon will mail them a check to the shipping address listed on their Prime subscription, per the FTC.

For that wave, only Amazon customers who used their Prime benefits three or fewer times over any 12-month period of enrollment received an automatic payment.

Melina Khan is a national trending reporter for USA TODAY. She can be reached at [email protected].